Legal

Refund Policy

Last updated: 18 April 2026

1. About this Policy

This Refund Policy applies to the paid Mirame reading ($58 AUD, one-time) provided by Mirame Australia Pty Ltd (ABN 97 696 515 616, ACN 696 515 616) and forms part of our Terms of Service. The free colour quiz has no payment component and is therefore outside this policy.

This Policy is designed to comply with the Australian Consumer Law ("ACL", Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and does not exclude, restrict, or modify any non-excludable consumer guarantee.

2. Consumer Guarantees Preserved (ACL s64)

Our services come with guarantees that cannot be excluded under the ACL, including:

Nothing in this Policy limits these guarantees. Where we fail to meet a consumer guarantee you may be entitled to a refund, re-supply, or compensation for any reasonably foreseeable loss.

3. How and When the Reading Is Delivered

Your reading is delivered within 24 hours of purchase. Most readings are completed sooner.

After payment, you receive a confirmation email within minutes confirming your purchase. Your reading is then prepared and delivered to the email address used at checkout, with a magic link to your private portal where it lives.

Pre-delivery cancellation. Until your reading is delivered, you may cancel for a full refund of the $58 AUD by emailing hello@mirame.au and quoting your Stripe receipt or the email address used at checkout. We will confirm cancellation and process the refund through Stripe to the original payment method.

After delivery. Once your reading is delivered, change-of-mind refunds are not offered. Under the ACL, digital content that has been supplied (and the supply cannot be undone) is treated differently to physical goods or undelivered services. This position does not override the non-excludable consumer guarantees in clause 2 — if there is a major failure with the reading after delivery, clause 4 governs.

We retain your purchase and email records during and after the delivery window in line with our Privacy Policy clause 10 (Retention).

4. When Refunds Are Available ("Major Failure")

You are entitled to a refund where there is a major failure with the Service under ACL s60. A major failure includes one of the following circumstances:

4.1 Reading not delivered. Payment was taken and the 24-hour delivery window has passed without your reading being made accessible to you, and we cannot deliver it within a reasonable further time after you notify us.

4.2 Content fundamentally inaccurate. The reading delivered to you is materially wrong through our fault — for example, the wrong season is locked to your account because of a system error, or the palette content is missing or corrupted, and we cannot correct it within a reasonable time.

4.3 Technical failure preventing access. A persistent technical failure on our side prevents you from accessing your delivered reading, which we are unable or unwilling to remediate within a reasonable time (generally 14 days from the point we are notified).

4.4 Breach of consumer guarantee. Any other situation in which we have failed to meet a non-excludable ACL consumer guarantee that amounts to a major failure.

In these cases, at your election we will:

5. When Refunds Are Not Available

Refunds will generally not be provided where:

6. Human Review of Season Assignment (Not a Refund)

If you believe the algorithm has assigned you an incorrect season, you have the right under our AI Use Disclosure to request a human review before requesting a refund. Most disputes about results are better resolved by a review than by a refund.

To request a human review, email hello@mirame.au with: (a) your order reference, (b) your current assigned season, and (c) a brief description of why you believe it's wrong. We aim to respond within 14 days.

7. How to Request a Refund

Step 1. Email hello@mirame.au within a reasonable time of identifying the issue. (Interim fallback while our inbox is being set up: brendan@mirame.au.)

Step 2. Include:

Step 3. We will acknowledge your request within 14 days and provide a decision, or request more information.

Step 4. If a refund is approved it will be processed to the original payment method via Stripe. Stripe processing times typically add 5–10 business days.

8. Chargebacks

We ask that you contact us first under clause 7 before initiating a chargeback with your card issuer or bank. Chargebacks raised without first attempting resolution may be disputed with evidence that service was delivered and that our refund process was not followed. If you are already entitled to a refund under this Policy, we will process it without requiring you to go through a chargeback.

9. External Remedies

If you are not satisfied with our response, you have the right to:

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date indicates when. Material changes affecting existing paid reading users will be notified by email at least 14 days before taking effect. The policy that applied at the time of your purchase continues to apply to that purchase.

11. Contact

Refund requests and questions: hello@mirame.au Interim contact (while email is in setup): brendan@mirame.au

This is compliance tooling, not legal advice. Blake's lawyer finalises before launch.